WE ARE

 

SHER HOME EXPERT LIMITED

 

WEBSITE: WWW.SHERHOMEEXPERT.COM

 

PRIVACY POLICY

 

Effective Date: 01/10/2026

 

Sher Home Expert Limited respects your privacy and is committed to protecting your personal information.

 

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, purchase our products or use our services.

 

1. Information We Collect

 

Depending on how you interact with us, we may collect:

 

- Full name

- Telephone number

- Email address

- Delivery or installation address

- Information about products or services you are interested in

- Details provided when requesting a quotation

- Payment or transaction information where necessary

- Communications and enquiries sent to us

- Information submitted through website forms

- Technical information relating to your use of our website, such as IP address, browser type and device information, where applicable.

 

We only seek to collect information that is reasonably necessary for the purposes for which it is required.

 

2. How We Use Your Information

 

We may use your personal information to:

 

- Respond to enquiries and quotation requests.

- Process orders and payments.

- Deliver products.

- Schedule and carry out installation or technical services.

- Communicate with you regarding your order or service.

- Provide customer support.

- Manage warranties and after-sales services.

- Improve our products, services and website.

- Send marketing communications where permitted and where required, with your consent.

- Meet legal, regulatory and accounting obligations.

- Protect our business, customers and website against fraud or misuse.

 

3. Legal Basis for Processing

 

Where applicable, we process personal information on lawful grounds recognised under Nigerian data protection law, including where processing is necessary to perform a contract, comply with a legal obligation, pursue legitimate interests or where you have provided consent.

 

4. Sharing Your Information

 

We do not sell your personal information.

 

Where necessary to provide our products or services, we may share relevant information with trusted service providers, delivery partners, installation personnel, manufacturers, payment providers, technology providers or professional advisers.

 

We only share information where reasonably necessary for the relevant purpose and in accordance with applicable data protection requirements.

 

5. Payment Information

 

Where payments are processed through third-party payment platforms, your payment information may be handled directly by the relevant payment provider.

 

We do not intend to store sensitive payment-card information on our website unless this is specifically required and lawfully implemented.

 

6. Cookies and Website Technology

 

Our website may use cookies and similar technologies to improve functionality, understand website usage and provide a better user experience.

 

Where required, we will provide appropriate cookie choices or notices.

 

7. Marketing Communications

 

If you choose to receive promotional communications from us, we may send information about products, services, offers and company updates.

 

You may withdraw your consent or opt out of marketing communications at any time by contacting us or using the unsubscribe option provided in the communication.

 

8. Data Security

 

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

 

However, no method of transmitting information over the internet can be guaranteed to be completely secure.

 

9. How Long We Keep Your Information

 

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling contractual, legal, accounting, warranty or legitimate business requirements.

 

When information is no longer required, we will take reasonable steps to delete or securely dispose of it where appropriate.

 

10. Your Data Protection Rights

 

Subject to applicable law, you may have rights including:

 

- The right to be informed about how your personal data is processed.

- The right to request access to your personal data.

- The right to request correction of inaccurate information.

- The right to object to certain processing.

- The right to withdraw consent where consent is the lawful basis.

- The right to request deletion of personal data in appropriate circumstances.

- The right to data portability where applicable.

- The right to lodge a complaint concerning the processing of your personal information.

 

11. Third-Party Websites

 

Our website may contain links to third-party websites or services.

 

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

 

12. Children's Privacy

 

Our website and services are not intentionally directed towards children, and we do not knowingly collect personal information from children except where permitted and appropriately authorised under applicable law.

 

13. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements.

 

Any updated version will be published on our website with a revised effective date.

 

14. Contact Us

 

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

 

Sher Home Expert Limited

 

Email: [Insert Privacy/Company Email]

Phone: [Insert Company Phone Number]

Address: [Insert Company Address]

Website: [Insert Website]

 

We will handle privacy-related requests in accordance with applicable Nigerian data protection law.